Privacy Policy

At Reliant Removals Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website or our services.

1. Who We Are

Reliant Removals Ltd provides removal, clearance, and related services across Bedfordshire, Hertfordshire, and Buckinghamshire.
We are the data controller, responsible for deciding how your personal information is collected and used.

If you have any questions about this policy or your data, you can contact us at:

📞 07777 520712
✉️ info@reliantremovalsltd.co.uk
🌐 www.reliantremovalsltd.co.uk

2. Information We Collect

We collect personal data directly from you when you:

Complete our contact form on the website
Request a quote or make a booking
Communicate with us via phone, email, or social media
Use our services

The personal data we may collect includes:

Full name
Phone number
Email address
Property address (for service delivery)
Details of your enquiry or removal request
Payment details (when applicable)

We only collect information necessary to provide you with our services.

3. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide quotes
Manage your booking and deliver our services
Process your payments securely
Improve our website and customer service
Comply with legal and regulatory requirements

We do not sell or rent your personal information to any third party.

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contractual necessity – to deliver the service you requested
Legal obligation – to comply with the law (e.g., accounting and tax purposes)
Legitimate interests – to manage our business and communicate effectively with you
Consent – when you voluntarily subscribe to updates or marketing messages

5. Data Retention

We retain personal data only for as long as necessary to:

Complete the service you requested
Meet our legal or accounting obligations
Resolve any disputes

After this period, your data is securely deleted or anonymised.

6. Sharing Your Data

Your personal information may be shared only with:

Trusted service providers who assist in operating our business (e.g., payment processors)
Legal or regulatory authorities, when required by law

All third-party partners are required to handle your data securely and in compliance with GDPR.

7. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience.
Cookies help us:

Understand how visitors use our site
Improve functionality and performance
Keep your browsing experience consistent

You can choose to disable cookies through your browser settings at any time.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time (for marketing purposes)

To exercise these rights, contact us at info@reliantremovalsltd.co.uk. We aim to respond to all valid requests within 30 days.

9. Data Security

We take data protection seriously.
All personal data is stored securely using industry-standard encryption and security measures to prevent unauthorised access, alteration, or disclosure.

10. Links to Other Websites

Our website may include links to other external websites.
Please note that we are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices.
The most recent version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact: